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Posted: September 13th, 2022

LSG Sky Chefs Human Resource Management Case Study

Contents

Task-1

Executive Summary

Introduction:-

Objectives

Organisation structure of LSG SKYCHEF

Structure in terms of the functions and activities of the operation

Skills required for three staff positions

Chillers Manager:

Delivery Service

Bond store Manager:-

Kitchen/ Bakery Manager

Identify any deficiencies in skills and abilities

Assess the existing staff skills and abilities against the optimal staff skills and abilities:

Recommendation regarding organisational structure, staff Production and training and staff number.

Describe alternatives for staffing the operation in terms of their ability to meet organization needs.

Task 2

Employer’s obligations and responsibilities

Wages

HOLIDAYS

Annual/Sick Leave

Public Holidays:-

Training

LEAVES AND EQUAL WAGES

Health and Safety

Equal Employment Opportunities

Paye, ACC

Human Rights

Equal employment opportunity

Collective agreements

Individual Agreement

Contract for Service in LSG SKYCHEF

Short term contracts

Identify and explain the procedures for settling personal grievance

Unjustifiable dismissal or action at LSG SKYCHEF.

Sexual harassment by a person in authority

Duress

Discrimination

Task 3

Assess Introduction

Potential sources of training at LSG SKYCHEF

Self-management and professional development for LSG SKYCHEF

Personal goals of staff at LSG SKYCHEF

Task 4

Advertising positions:

Screening:-

Short Listing:-

Interviewing of candidates:-

Identify the legal, equal employment and organisational requirements regarding recruitment.

Describe the recruitment procedures for advertising positions, screening, short listing and interviewing of candidates in terms of compliance with these requirements

Interviewing methods

Systematic Interview

Reference assessments and checks:-

Application or Pre-employment forms:

Curriculum vitae for LSG SKYCHEF

Barriers to selection at LSG SKYCHEF

LSG SKYCHEF feedback procedure

Minimize the negative effects on remaining staff and affected persons

Natural justice

Legal requirements

Professional advice on human resources, labor relations or arbitration

Discipline

Negotiations and Information

Conclusion:

Bibliography

The name of my business is LSG SKYCHEF, Auckland and my role is as a Human Resource Manager.

Task-1

Executive Summary:- I have chosen the LSG SKYCHEF for my Human Resource Management. I have mentioned about my introduction of business which include the organisational structure, Duties of the managers. I have also mention about wages, holidays, leave, equal pay, Health and Safety rules and equal employment opportunities.  I also discussed about the illegal act which are prohibited at my workplace which include Sexual harassment, unfair dismissal, Unjustified, Duress and Discrimination. Then I mentioned about my business’s legal requirements and conclusion. I have also mentioned about the human resource department who is working in the managing the staff. As a human resource manager, my business covers all the aspect of the employment and prohibits the illegal act against any worker or employees. I also mentioned about the contracts which are signed between the employer and employees. Employees have the right to apply the ACC is case of any happening at the workplace and they are protected against any type of exploitation at the workplace. I also mentioned that leading departments follow the all legal requirement which are necessary for the protection of wages and benefits of my employees.

Introduction:-

LSG SKYCHEF is a big Airlines food industry of New Zealand. LSG Sky chef have more than 300 airlines throughout the world which includes 214 airports and operates almost near about 200 centers for customers services in the 51 countries and prepare the food  for 591 million carts in a year.

This site has 2,500 square-meter production area and more than 500 employees prepare and produce 17000 meals for flights and seven thousands fresh-food for international flight on every day such as Air New Zealand, Singapore, Qantas, Korean and China Southern Airlines as well as for national and local flights. I am the Human Resource Manager in LSG Sky Chef Auckland (objective, 2017).

Objectives

  • Increase the production in all department
  • Increase the profit with 3% in every year
  • Increase the area for the building
  • Increase the Airlines

 Organisation structure of LSG SKYCHEF

(objective, 2017)

Structure in terms of the functions and activities of the operation

(Manager A. , 2017)

Skills required for three staff positions

Chillers Manager:

LSGSKYCHEF is a busy place which needs details of monitor. Every area and chiller is operated by a supervisor. Floor managers maintain the stock on the shelves and supervise the people who work in the chillers. They assist in setting up the food with proper care and ensure that it could not be damaged. They maintain the tagging with proper manner and care. They updated the food with their dates of manufacturing and expiry dates. He must be qualified with food safety education and business course with good experience.

Delivery Service

  1. Provide excellent food delivery time to time to the production areas.
  2. Excellent communication skills.
  3.  Willingness to maintain the timesheets for their staff.
  4. An ability to learn quickly and constantly update your product knowledge

Product knowledge

Food Safety manager must have all the information regarding the food and its safety. Food must be placed in proper manner in proper temperature. Keep the record of what’s on the shelves and on the floor and which order will be prepare. Every raw food like meat, frozen vegetable and milk needs proper temperature so it’s responsibility of food safety manager to store it with proper care (Supervisor, dispatch, 2017).

Open and Close the Stock time to time

It is expected to maintain the stock every day with either opening or closing. He have to keep the record the items which supplied to other department and which items are available in the stock and which items are to be ordered (Manager B. , 2017).

Bond store Manager:-

Requirements for the post of Bond Store manager:

Managing in Business certificate and Liquor Study certificate

He is responsible for the liquor packing in carts and supplied to the trucks for airlines with the proper order according to the time sheets issued by the dispatch room. He must be a manager with an appropriate Manager’s Certificate, Licence Controller Qualification and New Zealand Qualifications Authority unit standards on duty at all times.

If you are the manager, it is your job to make sure that the employees and premises meet the regulations of Liquor Act. Manager’s certificates are portable which means you can also perform the duties and responsibilities of a manager in the premises. This certificate authorises you to manage any licenced premises such as an on-licence, off-licence, club licence or special licence, and includes conveyances such as aircraft and motor vessels. A pre-requisite to hold a general manager’s certificate is that you hold the Licence Controller Qualification (LCQ).His study must meet the requirement of the unit standard of NZQA (Manager B. , 2017).

Kitchen/ Bakery Manager

Bakery managers have numerous responsibilities, all of which are important to a well-functioning bakery. He must be completed his NEW ZEALAND CERYTIFICATE IN BAKERY and HOSPITALITY LEVEL 4. However, applicants who have a background in baking such as training in pastry preparation and experience working in a bakery may have an edge over applicants who don’t have such experience. Bakery managers must have experience preparing baked goods such as pastries, breads, cakes and cookies for all airlines.  Furthermore, bakery managers have the experience for cooking the large amount of bakery products. IT depend on the check list which order, a bakery manager have to necessary for baking goods (Supervisor, dispatch, 2017).

Personnel Responsibilities

The manager of bakery oversees his baking staff to maintain the standards of the bakery. That means staff must be complying with the safety policies. Bakery manager have the power to hire and terminate the staff in the depending conditions. Moreover he is responsible for making the scheduled the employees and ensure the payroll of the bakery maintain in the budget granted by the LSG SKYCHEF operational office.

Inventory

Proper managing is part of a bakery manager’s responsibility. Overseeing inventory includes the make orders and rotating ingredients such as flour, milk, fruits, sugar, and butter; it also contain receiving the check list of airlines. Tracking inventory requires the proper mixer of calculation of the proper part of ingredients which are necessary for the production of baking items for the specified flight.

Prepare time sheet time to time

Bakery managers are responsible for preparing the time sheet which includes the details of time, dishes, cart numbers and flights.

Cleanliness and Safety

It is the duty of the bakery manager to enforce the standards regarding food handling practices, safety and sanitation J5-12 before place the food on the tables (Manager B. , 2017).

Identify any deficiencies in skills and abilities

Job Types Skill and abilities Deficiencies Recommendation
Chiller Manager Delivery Knowledge.
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