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Marks:15Quiz 02Spring Semester 2016MGT 613 â Production and Operations ManagementStudent ID/Login ID:_____________________________Student Name:_____________________________Please read the following instructions carefully before attemptingthe Quiz:All instructions will be considered while marking. So, be careful whileattempting thequiz.â¢â¢Last date for submission of quiz 02 is 9/5/2016You must attempt the quiz in the following shape/form:Q no.123â¢Selected optionBADMake sure that you attempt the quiz as Word document (MS Word 2003or any other previous version) in the above mentioned tabular format.Otherwise, you will be marked zero.â¢Avoid choosing more than one options.â¢Make sure that you upload the solution before due date. No solution willbe accepted through E-mail after due date.â¢Cheating or copying of solution is strictly prohibited; No credit will be given to copiedmaterial.â¢Be very careful while uploading your solution file as you shall not be able to replace itonce uploaded.1Choose the best option and give answer according to theinstructions.1. Who introduced the use of statistical control charts for monitoring production?a) G.S. Radfordb) Walter Shewhartc) Frederick Taylord) Kaoru Ishikawa2. Which of the following quality gurus advocated the âcost of qualityâ concept?a) Edwards. Demingb) Joseph Juranc) Kaoru Ishikawad) Philip Crosby3. If you go to dine out at McDonalds and you observe a very cool and pleasantatmosphere over there. It depicts which of the following dimensions of quality?a) Performanceb) Aestheticsc) Reliabilityd) Conformance4. Mr. Ali purchased a TV set. After a period of a year, the picture quality starteddeteriorating. He went to the company and complained. The company respondedsubsequently. Which of the following dimensions of quality would come intoplay?a) Reliabilityb) Conformancec) Serviceabilityd) Aesthetics5. Which of the following reflects the meaning of the word âPoka âYokeâ?a) Mistake proofb) Low qualityc) Defectived) Expensive6. Which one of the following denotes QFD?a) Quality Function Developmentb) Quality Foundation Developmentc) Quality Foundation Deploymentd) Quality Function Deployment7. Which of the following terms best defines the nature of Total QualityManagement?a) An artb) A philosophyc) A scienced) A social activity8. Which of the following terms reflects Japanese view of continuous improvement?a) Kaizenb) Poka-yoke2c) Six sigmad) Control limits9. Which of the following is NOT an element of TQM?a) Leadershipb) Perceived qualityc) Employee empowermentd) Customer focus10. Which of the following is an example of appraisal cost?a) Rework costsb) Returned goodsc) Testing labsd) Quality improvement programs11. Warranty cost is an example of which of the following?a) Internal failure costb) External failure costc) Prevention costd) Appraisal cost12. Refer to the stage of PDCA (Plan, Do, Check, Act) cycle that involves evaluatingthe improvement plan.a) Planb) Doc) Checkd) Act13. Which of the following refers to a continuous measurement of an organizationâsproducts and processes against a company recognized as a leader in that industry?a) Benchmarkingb) Gap analysisc) Statistical process controld) Continuous improvement14. Which of the following is the focus of statistical process control?a) Determining the efficiency of an operations systemb) Measuring the amount of re-work required to rectify faulty goodsc) Identifying the security needs of an operations systemd) Measuring and controlling process variations15. Which of the following is a measure of how closely a product or service meets thespecifications?a) Quality of Conformanceb) Continuous improvementc) Competitive benchmarkingd) Statistical process control3
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