Posted: May 15th, 2023

Smarter Decisions through Psychology

SCENARIO: Monica and Jennifer are coworkers that have been assigned to work on a project together. Jennifer is very organized and wants her and Monica to do really well on this project. To get started, Jennifer took some initiative and prepared a list of to-do items along with the due dates. She even color-coded the list to indicate who will do which item. Shortly after, Jennifer sends an email to Monica with the to-do list attached. Jennifer wants her partner to know that she is serious about their success.

Monica is happy her teammate has shown initiative but is surprised by Jennifer's to-do list and feels a bit uncomfortable as she is feeling like Jennifer is micromanaging her. Monica wants to do her part on the project but is feeling anxious because she doesn’t know where she fits in. Monica is worried about working on the project. She wonders if she can succeed in this project since Jennifer is already the leader. Prior to this situation, Monica worked for a separate employer who asked her to work on a similar project. She felt anxious about her ability to successfully complete the project and attempted to communicate her feelings with a co-worker. However, her co-worker didn’t seem to understand Monica's concerns and said that she should just ignore her feelings and get the work done.

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ASSIGNMENT: Now, it is time to practice the skills and concepts that you have learned to help your friend Monica navigate through a difficult workplace situation. Using your problem solving and self and social awareness skill, as well as what you have learned about personality traits and emotions, answer the questions in this case study assignment. Remember, you are to help Monica calm her anxiety and find a solution to her problem.
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Using your problem solving and self and social awareness skills and what you have learned about personality traits and emotions, answer the questions in this case study assignment. Remember, you are to help Monica calm her anxiety and find a solution to her problem.
For each question, you should write a paragraph-length response (5–7 sentences) to receive credit for this assignment. You may use your Sophia tutorials as a resource.
Question 1: What are the Big 5 personality traits? Name and describe each of them.

Question 2: Consider the different approaches to the project taken by both Monica and Jennifer. On which of the Big 5 personality traits do they most differ? Discuss these differences in their personality traits.

The Big 5 personality traits, also known as the Five-Factor Model (FFM), are a widely recognized framework used to describe and measure personality. The five traits are as follows:

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Openness to experience: This trait reflects an individual's inclination towards imagination, creativity, and a preference for novelty. People high in openness are curious, adventurous, and willing to consider new ideas and experiences. Those low in openness tend to be more conventional and prefer familiarity.

Conscientiousness: Conscientiousness is characterized by a person's level of organization, responsibility, and self-discipline. Individuals high in conscientiousness are typically reliable, diligent, and detail-oriented, while those low in this trait may be more spontaneous and less focused on structure.

Extraversion: Extraversion refers to a person's level of sociability, assertiveness, and preference for stimulation. Extroverts thrive in social situations, enjoy being around people, and tend to be outgoing and talkative. Introverts, on the other hand, prefer quieter environments and need time alone to recharge.

Agreeableness: This trait measures an individual's degree of cooperativeness, empathy, and concern for others. People high in agreeableness are generally kind, compassionate, and value harmonious relationships. Those low in agreeableness may be more competitive and prioritize their own needs over others.

Neuroticism (sometimes referred to as Emotional Stability): Neuroticism reflects the tendency to experience negative emotions such as anxiety, mood swings, and stress. Individuals high in neuroticism are more prone to worry and have a higher emotional reactivity, while those low in neuroticism are generally more emotionally stable and resilient.

Question 2: Consider the different approaches to the project taken by both Monica and Jennifer. On which of the Big 5 personality traits do they most differ? Discuss these differences in their personality traits.

Based on the scenario, Monica and Jennifer's personalities appear to differ primarily in the trait of conscientiousness. Jennifer's proactive nature, organizational skills, and the detailed to-do list she prepared demonstrate a high level of conscientiousness. She is likely focused on meeting deadlines, being thorough, and ensuring the project's success. On the other hand, Monica's surprise and discomfort with Jennifer's to-do list suggest a lower conscientiousness level. Monica may be more inclined to work in a less structured manner, preferring flexibility and autonomy over rigid planning and scheduling. It's important to note that this difference in conscientiousness doesn't imply that one approach is better than the other. Both styles can be valuable, and effective collaboration requires finding a balance that leverages the strengths of each team member.

To help Monica manage her emotions and succeed in the project, I would advise her to practice emotional regulation techniques. One effective strategy is called cognitive reappraisal. Monica can reframe her thoughts and perceptions about Jennifer's approach and see it as an opportunity rather than micromanagement. By recognizing Jennifer's intent to ensure project success and viewing the to-do list as a helpful resource rather than a constraint, Monica can shift her perspective. This can help alleviate her anxiety and allow her to focus on her own contribution to the project. Additionally, Monica could try discussing her concerns with Jennifer in a constructive and open manner. By expressing her feelings and working together to find a collaborative approach that considers both their working styles, they can create a more harmonious and effective work dynamic.

As an AI language model, I don't possess personal experiences, but I can provide guidance based on general knowledge and principles of conflict resolution. Resolving a workplace conflict like the one Monica faced requires effective communication, empathy, and the willingness to find a mutually beneficial solution. By actively listening to both Jennifer and Monica's perspectives, fostering open dialogue, and encouraging compromise, a resolution can be achieved. It's essential to consider the strengths and working styles of each team member and find a way to leverage their differences for the benefit of the project. Drawing on my understanding of conflict resolution strategies, such as active listening, assertive communication, and collaborative problem-solving, I can help guide individuals through similar workplace conflicts to reach positive outcomes.

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