Privacy Policy

1. Who We Are

Help For Assessment ("we", "us", "our") operates the website at https://assessments.homeworkacetutors.com. We provide academic writing assistance services to students worldwide. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services.

We are committed to protecting your privacy and handling your personal data in full compliance with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and applicable data protection laws in other jurisdictions.

2. Data We Collect

We collect and process the following categories of personal data:

2.1 Data You Provide Directly

• Account information: name, email address, password (hashed)
• Order details: subject, academic level, deadline, instructions, uploaded files
• Payment information: billing name and address; card details are processed by our PCI-DSS compliant payment provider and never stored on our servers
• Communications: messages sent to our support team via chat, email, or contact forms

2.2 Data Collected Automatically

• Usage data: IP address, browser type, pages visited, time spent, referring URL
• Device data: operating system, screen resolution, device type
• Cookies and tracking technologies: as described in Section 6

3. How We Use Your Data

We use your personal data to:

• Create and manage your account and orders
• Process payments and prevent fraud
• Match your order with the most qualified writer
• Communicate with you about your order status, revisions, and support
• Send transactional emails (order confirmation, delivery notifications)
• Improve our website, services, and customer experience
• Comply with legal obligations
• Send promotional emails (only with your explicit consent; unsubscribe at any time)

4. Legal Basis for Processing (GDPR)

We process your personal data on the following legal bases:

• Contract performance: processing your order and delivering services
• Legitimate interests: fraud prevention, website security, service improvement
• Legal obligation: complying with tax and regulatory requirements
• Consent: sending marketing communications and placing non-essential cookies

5. Data Sharing and Third Parties

We do not sell your personal data. We share data only as necessary with:

• Payment processors (Stripe, PayPal) — for secure transaction processing
• Writers — only the order brief and instructions necessary to complete your work; your identity is never disclosed
• Customer support tools (Tawk.to) — for live chat functionality
• Analytics providers (Google Analytics) — using anonymised data only
• Legal authorities — if required by law or court order

All third-party providers are bound by data processing agreements and are required to process data in accordance with GDPR.

6. Cookies

We use cookies and similar technologies. Please see our full Cookie Policy for details. You can manage your preferences at any time via the cookie banner or your browser settings.

7. Data Retention

We retain personal data only as long as necessary:

• Account data: until you delete your account, or 3 years after last activity
• Order files and communications: 2 years after order completion
• Payment records: 7 years (legal requirement)
• Marketing consent: until you withdraw consent

8. Your Rights

Under GDPR and applicable law, you have the right to:

• Access your personal data (Subject Access Request)
• Rectify inaccurate or incomplete data
• Erase your data ("right to be forgotten") — subject to legal obligations
• Restrict or object to processing
• Data portability — receive your data in a machine-readable format
• Withdraw consent at any time for consent-based processing
• Lodge a complaint with your national data protection authority (e.g. ICO in the UK)

To exercise any right, contact us at: privacy@essaybishops.com

9. Security

We implement industry-standard security measures including 256-bit SSL/TLS encryption, two-factor authentication for staff accounts, regular security audits, and strict access controls. No method of transmission over the internet is 100% secure, but we take every reasonable precaution to protect your data.

10. Contact

For any privacy-related questions or to exercise your rights, contact our Data Protection Officer:

Email: privacy@essaybishops.com
Live Chat: Start Chat